Payment Policy

Payment methods

Noble Soul accepts payments through Paddle.com Inc., our merchant of record. Paddle processes the following:

• Major credit and debit cards (Visa, Mastercard, American Express, Discover);
• Apple Pay (in supported regions);
• Google Pay (in supported regions);
• Local payment methods where Paddle supports them.

The exact options shown at checkout depend on the buyer's country and device.

Security

All payments are processed through Paddle's PCI DSS Level 1 certified infrastructure. Card details are entered directly into Paddle's secure checkout iframe and never touch the Noble Soul server. Noble Soul never sees, stores, or transmits card data.

The site is served over HTTPS with a current TLS certificate.

Currency and tax

Prices are listed in United States dollars (USD). Paddle, as merchant of record, automatically calculates and collects applicable sales tax, VAT, or GST based on the buyer's billing country. The total displayed at checkout includes any applicable tax — there are no surprise fees.

Receipts and invoices

Paddle issues an automatic receipt by email immediately after payment. Buyers requiring a tax invoice with their VAT number can request one through Paddle's customer portal (link included in the order email) or by writing to Noble Soul through /contact.

Failed or declined payments

If a card is declined, the message shown at checkout comes directly from the buyer's bank or card issuer. Noble Soul cannot intervene in declines — please contact your bank or try a different payment method. Paddle is not allowed to charge a declined card again automatically.

Subscriptions

Cloister memberships are billed in advance on the same date each month. Cancellation through Paddle's customer portal stops future renewals; access remains active until the end of the paid period. See /refund-policy for the cancellation flow.

Disputes

If a charge appears unfamiliar or there is a billing concern, please write to us first at /contact before disputing through your bank. Refunds are issued within minutes of a request received within the fourteen-day window — chargebacks involve fees and delays for both sides.